Who Ya Gonna Call?
January 1, 1996
According to Leadership's research, 79 percent of pastors who used professional mediation consultants found them somewhat or very helpful.
But respondents wished they had called for help sooner. Those who didn't find consultants helpful admitted they entered the formal mediation process too late.
Here is what to expect if you call a consultant.
WHAT THEY DO
There are usually four stages to the consulting process.
Consultation. A mediator will interview congregants, lay leaders, and staff. The consultant will also review financial reports and board minutes. This consultation over a weekend is sometimes done on an expenses-only basis.
Next, the mediator will develop an evaluation, identifying the depth of the problem, and, if clear, the reasons conflict escalated.
Out of the evaluation comes a proposal, which spells out the procedures the mediator will lead the parties through, as well as suggested goals. Immediate goals will likely include reducing tension. Another goal will be educating the congregation in conflict management skills. Costs and time commitments should be clearly stated.
If the congregation votes to proceed, the mediator will begin implementation. The consultant will look for unresolved grief, anger, or disappointment that play into current tensions. One distinctive of Christian conciliators is that they can help parties identify sinful behavior and repent.
Expect three to five days of implementation, followed by monthly visits for continued training and evaluation. Some mediators close their relationship with the church by holding a service of reconciliation.
WHAT THEY CAN'T DO
Mediators cannot guarantee the pastor will keep his or her position. In fact, about one in four times when a church in conflict calls a mediator, ...
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