CHANGE DIPLOMACY
Steps to take--before you take a major step.
Larry W. Osborne
October 1, 1987
A friend told me recently about a new church his denomination tried to start a couple of years ago. Located in a small midwestern town, the church got off to a great start. Then one Sunday, early in the second year, people arrived to find their old, hand-me-down pews replaced by padded stacking chairs, a surprise gift from an anonymous donor. As everyone filed into the building, the pastor stood by the door beaming. He knew they would be thrilled with the change, and he wanted to catch their expressions as they came in. Unfortunately, they weren't thrilled. They were surprised, startled, and upset. Within a few weeks, half the congregation left to form another church-one where they could worship God as he commanded, in pews rather than chairs. That story reminded me of the advice of an old farmer. "Churches are a lot like horses," he said. "They don't like to be startled or surprised. It causes deviant behavior." Like most pastors, I learned early in my ministry that our fiercest battles are seldom fought over theology. More often than not, they are fought over change, sometimes even the slightest change. I remember well a phone call I received, not long after my arrival at North Coast, from a key lay leader. He was calling to say his family was leaving the church, upset over all the changes I was making. When I asked for specifics, I found I had committed two unpardonable sins: I had failed to schedule a third annual "All-Church New Year's Eve Party," and I had stopped using a closing hymn at the end of our services. I hadn't thought of either change as significant. They both happened more by accident than design. But for some reason they startled and surprised my caller. His "deviant behavior" was just what the old farmer had ...
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